IN ARREARS NO MATTER HOW PROMPT I PAY

In May 2015 my account was disconnected for R22, I settled it & was told by the call centre agent that if I pay R179 every month then my account will be up to date until the next increase in April 2016. This morning I was disconnected again for R37, as explained by call centre agent, not that I understood how that came about. I insisted she sends my account as of today in writing. She sends me an email that states I must pay R225. I cannot understand how must I pay R225 arrears when my monthly subscription is R179 and she reads it on the system that I have not skipped a payment. I ask her to process a credit card payment, she is unable to do so, I go on line to make the payment myself. I end up paying R413 for my account to clear but I still don't have a TV because even the one who I phone for connection still could not get me a signal. I spent more that an hour on the phone, that is an extra cost calling from a cell phone. No one tries to call me back even when I indicate am calling from a cell phone & have been holding on forever. It is 30 minutes since I paid now, reached out for help but I still cannot access the service. the message still says account in arrears. Very angry