In accurate information provided

this year around January, i called the multi-choice call centre to ensure about my account and reactivate my services, i cannot recall the agent who helped me but when i enquired about my account, i was informed that my account is R0.00 therefore i can activate my services then pay a prorata amount end of January and the money was estimated to around 5 hundred and something. I then agreed for my services to be activated but to my surprise, when i went to the multi-choice agency to pay, they told me I'm owing R2170 but they couldn't explain as to why my account is multip**** by almost 5 times the amount i was told to pay, i then called the multi-choice call centre whereby i was on a call with an agent called Thulani for 18mins and he was not much helpful so i requested to speak to someone high in ranking to explain this dilemma, i was then placed on hold for almost 8mins for a supervisor. finally some guy called Bheki tried to explain how they got to this R2170 but i was never happy with the service nor the contradicting statement from all these agents and supervisor. they are using one system but some people can see arrears yet some cannot. Im not happy with the service received.