IMPROVE YOUR CUSTOMER EXPERIENCE

Called in to the call centre 6 times in 1 day. 1st time wanted to know how much I needed to pay to get re-connected as I am settled. Agent advised that I need to pay R116,61. Went to make the payment after an hour called call centre and was advised there was R135.00 outstanding. Agents could not give me clarity on what the payment was for which when I requested for manager Joshua. Joshua stated that its when I down graded my package they reactivated. I clearly stated in October that I would like to downgrade. Agent did not advise of that if I downgrade the will re-connect the services. To may surprise I was reconnected and was disconnected on the 11 November for non-payment. Since when does multichoice re-activate without payment? and why did Thandeka not advise on this arrangement. I am not going to pay the R135.00 and would like my services reconnect immediately. Would also want to be refunded for the 6 calls I made to the call centre awaiting 30 min for supervisor to be assisted. I would also like to know if I was re-connect would like to know which channels did I watch. DSTV: