NL
Nomvuyo L

1 reviews | Active since Oct 2016

04 Oct 2016, 17:20

Impressive/Outstanding indeed

<p>I had called through the call centre a few days ago and was sent through a survey [the next day] via email, which I completed. I expressed my dissatisfaction with the Self service App. Unexpextedly today, I received a call from the calm, professional Nhlanhla Nkosi. He gave me a hearing and appropriately explained everything to me and really went out of his way to ensute that I dont go through the same frustrations and what to do should I come across any unforseen technical glitches.</p> <p>Thank you Nhlanhla for restoring my faith in your services - not only that, I feel as a valued client again.</p> <p>*Willingness to assist*</p> <p> </p> <p>Highly delighted</p> <p>Nomvuyo BL</p> <p> </p>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 07:03
Official

Dear Nomvuyo Lebeloane

As we continually strive to improve our service, we at MultiChoice appreciate feedback be it positive or negative. Feedback such as yours is extremely important and valuable to us, please be advised that we ‘ve escalated your compliment to Nhlanhla Nkosi and his senior management team for recognition.

Regards

Nesta

Best regards,