Impossible trying to speak to someone at DSTV

It is an impossible task trying to get hold of a call centre consultant at DSTV. There is no option to select from the start to speak to a consultant, the self-hep on the website and DSTV app does not provide for my query and the Whatsapp number also does not make provision for my query.

I have been a premium subscriber from 2007, but now considering cancelling.

On Saturday 02 May, I had an authorized installer install our second Xtraview for us (Explora 3A decoder). After the installation, I was on the phone for 30 minutes with a consultant and she assured me that the second Xtraview is active and that our box office & catch up movies would start downloading shortly. To date, it has still not downloaded and I just cannot get hold of anyone at the call centre.

I dont know how much money I must still spend on phone calls to DSTV to try and get this sorted out. The installer done a perfect job, the signal strength and quality is 99 percent, but somewhere DSTV did not activate my box office or catch up on my second xtraview.

DSTV, please get your act together and get this resolved before you loose yet another customer