AM
Andrea M
1 reviews | Active since Apr 2014
02 Mar 2016, 13:25
Impossible to swicth to annual debit order
So I want to move from a monthly debit order to an annual debit order...well apparently multichoice does not want my money. I called in December 2015 to switch. No problem, the debit order will come off on 1 January 2016. It didn't. I called again in January 2016. No problem, the debit order will come off on 1 February 2016. It didnt. I called again. No problem, the debit order will come off on 1 March 2016. It didnt. I call back. We can do an ad hoc debit order for the annual subscription. Oh no, now we cant cos its more than R 6000. Just hold...got cut off. Dear DSTV, netflix just got really attractive.
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DStv (MultiChoice)'s replyOfficial
05 Mar 2016, 11:56Hello Pushed too far,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Mar 2016, 11:56
Official
Hello Pushed too far,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your account. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta