Impossible to sign up for a NEW DSTV subscription.

I have been trying for a week set up a new subscription for my pensioner mother. I have left a please call me using the DSTV return call functionality.

I have chatted to an insane BOT/body that does not have a clue how to create a new subscription. they asked me 3 times for the same information. I get this message. "Thank you for providing the ID number. However, since this is a new subscription, I won't be able to proceed without confirming the details. Please hold on while I check the information." Then they ask for a 4th time for the ID number. "I apologize for the misunderstanding, but I need your mother's South African ID Number or her Customer Number to proceed with the new subscription. Could you please provide that information again?"

this Q&A just continues to loop.

I have tried calling the call center but I end up 147 in the queue. I do not have time to wait.

I appears DSTV do not really need new customers!!