LJvV
Lhune Jansen van Vuuren

1 reviews | Active since Feb 2015

10 Aug 2015, 10:06

Impossible to rent a movie on Box Office

Box office sends you a link when you want to rent. Once the link is opened and all the required info filled in, you receive an sms with a code. Obviously you need to read the sms to fill in the code, so once you go back to the internet screen to enter it, the page refreshes and you are sent a new code. So you cant enter the code because the page keeps refreshing!!! And I do have a multi window setting on my phone so thats not the problem. This is damn annoying. Obviously you people dont want to make money. Also, we keep being hung up on, or transferred or ignored if we phone your customer care line. I can understand why you dont care because you have the monopoly, but one of these days people are going to be fed up with your nonsense and pay for better wifi so that they can download what they want to watch in stead. Which is what we are going to do the SECOND we get a telephone line set up. You are extremely expensive at the moment because people dont have another choice, but you better step up because pretty soon people are going to realize that they have another option and your gravy-train is going to leave the station.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2015, 15:39
Official
Hello Lhune,

We do apologies for the inconvenience you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your query to the relevant department for urgent attention.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert