TvdW
TJ van der Walt
1 reviews | Active since Jul 2014
13 Jul 2015, 21:26
Impossible to help
It is 9:00 pm on the 13th of July 2015. I just got off the phone with you supervisor at the call centre named Nomsa... I came home today after 2 week vacation and my Dstv has not been disconnected. I use it month to month and the subscription get disconnected when not paid and I assumed it will happen end of June again. Your call centre says your systems are down and is impossible to help me and I should phone back the 17th when systems are back on...they told me to read the t's and c's because I should have phoned to cancelbefore hand. Multichoice cant be inconsistent by cancelling other months if payment is not made and now decides to keep it on. <br> I called today to rectify this and I refuse to pay any additional days after todays date. If you cannot stop this account because of your system issues you cannot hold me accountable. Please call me back with feedback
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Jul 2015, 10:20Hello Tommy,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulates on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your service is currently active on the DStv Premium Package .Please advise if this is in order.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulates on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your service is currently active on the DStv Premium Package .Please advise if this is in order.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Jul 2015, 10:20
Official
Hello Tommy,
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulates on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your service is currently active on the DStv Premium Package .Please advise if this is in order.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice that they will not be using the service for the upcoming month. Should this not happen the subscriber will be responsible for any amount that accumulates on the account.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
According to our records your service is currently active on the DStv Premium Package .Please advise if this is in order.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,