JK
Jacques K

1 reviews | Active since Jan 2013

07 Apr 2017, 14:25

Impossible to get the Price Lock Package

<p>I sent a SMS to the Price Lock number and was called back quite quickly. According to their Credit evaluation, after all deductions were taken into account, you are not credit worthy to pay R949 if you are left with R7000 after all your expenses are paid. I submitted a query CASE NUMBER: ********** , and indicated that I will discontinue my current Premium account as according to their maths, I do not meet the finacial criteria, If I cannot afford R949, I probably also cannot afford R759. I received a mail back that I am now suddenly aproved. Got the terms & conditions to sign, but to apply for the product with my delivery address is still a mystery, I need to go to the website where you can only give your details and a agent will contact you. Done that, they called me back, but they cannot continue with the application that was now approved by the Credit Department, I have to do a new application which will go to credit department again for aproval????? During this new application process, the call cut off, called the DSTV call centre and was told I will probably only be called back on Monday. This after sitting two days already to buy this product. I advise anyone that try to apply for this product not even to attempt if you have R7000 or less in your pocket after all expenses as you will be declined, not sure how much you need to pay R949.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2017, 14:35
Official

Dear Jacques

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team