1 reviews | Active since Sept 2013
Impossible to get an installer for new explora
Got a new explora on their payment plan, it was delivered to me on Monday 21/12 I phoned the installer in estcourt he would have done it on Thursday 24/12 or over the weekend after Christmas. Never showed up, I phoned him three times on Monday he never picked up or returned my call. I then phoned another installer in Ladysmith he could help me but I have to pay R350 for travelling. I then phoned customer care and they send it through for escalating. On Wednesday I phoned customer care again because nobody has contacted me yet they couldn't do anything because it has already been send to escalating, I asked to speak to field services I spoke to a guy called Tsepho he promised me he will sort it out first thing Thursday morning. Thursday by 12:00 I phoned Tsepho, he promised me that an installer will come on Saturday 02/01 nobody has showed up or contacted me. DSTV can send their courier back to fetch the explora. I'm not interested in their empty promises.
Dear Pieter
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Pieter
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,