LH
Lesley H
1 reviews | Active since Feb 2020
03 Feb 2020, 12:09
Impossible to Contact
My DSTV has been disconnected this morning, even though I made a payment on Friday 31 Jan 2020. When I use the Whatsapp chat bot (using my smart card number), I get told that I am in arrears, when I phone their JHB or PTA numbers - using the smart card number, the system can miraculously not verify me, when I use *120* number, the system knows exactly who I am but is unable to process any menu items. This is terribly frustrating!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 13:53 Dear Lesley,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply03 Feb 2020, 13:53
Official
Dear Lesley,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team