Impossible to close my DSTV subscription and get my money back!

I decided to stop my DSTV Compact subscription, because what you get for the price of the package is simply not worth it any longer. I always paid my subscription in advance, so when I asked DSTV to close my account, they informed me (correctly) that they owe me R365. Lo and behold - I have been trying since mid August to close my account and get the money they owe me back. The customer services consultants are confused, poorly trained and every single one tells a different story. It went like this: 15 August: I phone the customer services number and the consultant tells me that I have to physically go to a Multichoice centre if I want my money back. Nice. I work from 6am to 6pm every weekday. 24 August: I manage to get to the N1 City Multichoice centre. The ticket I received is nr. 4525 and the time recorded on it is 9h43. I give the consultant my ID and an original bank statement consisting of 2 pages. Page 1 gives my banking details and page 2 shows the last payment I made in advance. She disappears to the back and when she comes back, she assures me that all is in order and that I will receive my money in 7 working days. The reference number she gave me is ********** 8/I32. 24 August: At 14h15 I get an sms from DSTV to say that I cannot be refunded, because they do not have all my documentation. I am furious, because the consultant assured me that she does not need anything else from me. I phone the customer line and end up with Kwanele Ngobese. He is extremely unhelpful and does not understand at all that I cannot go back to the N1 City Multichoice centre, even though I explain to him that I work from 6am to 6pm every weekday. He even has the audacity to tell me that he is new and that I must not get upset with him. I ask him a few times to call a supervisor, but he refuses. In the end I mail the bank statement I gave to the consultant that morning to him. When he receives it, he complains because it is in Afrikaans (even though the relevant entry is clearly shown as "Multichoice DSTV" on the bank statement). He promises to follow up, but I never hear from him again. 31 August: At 17h54 I phone the customer line again to check up on the issue. The consultant, Chrizane, assures me that Kwanele received the documents and that I will receive the money latest 5 September. 10 September: Big surprise! Five days later and no refund. So nearly a month after I phoned for the first time and after four consultants, I still do not have the money that DSTV owes me. What do you want me to do to get this money from you, DSTV? Is this your way to pep up your income, by making it impossible for people to get back their money? This is disgusting. Be sure that I am trying to convince everyone I know to use the internet to watch TV, so that they don't have to deal with you.