Impossible to cancel service after numerous requests via various channels

I have been trying to cancel my Premium Streaming service since January.

I signed up 30 Dec 2020. I then wanted to cancel after trying the service. I couldnt cancel immediately, so I had to wait until roughly the end of January to cancel.

I used the online self service to cancel. Paseka on the chat helped me, and I got the cancellation request to work on 26 Jan 2021. I then took a screenshot showing that the cancellation request was done. The service was to be stopped at the end of February.

On the 2nd of March I got an SMS that I had to pay my account, yet the service was supposed to be cancelled. I made payment to avoid any issues and proceeded to call MultiChoice and spoke to a consultant called Lukhanyo Matitibala. I insisted that he cancel the service and send me written proof of the cancellation, yet I am still to receive this proof via e-mail.

I want this service cancelled. I have bona fide evidence that a cancellation was done successfully on the 26th of January 2021 for termination at the end of February.

Cancel this service and send me written proof.

Thievery will not be tolerated!!!