JF
James F
1 reviews | Active since Jan 2020
02 Jan 2020, 17:26
Impossible to cancel DSTV subscription!
I have been trying in vain through all DSTV channels to cancel my DSTV package as I'm immigrating. I have tried call centre, USSD, Online, App, Twitter and WhatsApp. Only the Online and App channels have the functionality to cancel, but when you do it, nothing happens the "spinner" just spins forever. The twitter page says they are having difficulties - use another channel! I am starting to think this is a ploy by DSTV to make it impossible to cancel.
DSTV, please contact me to assist
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jan 2020, 07:51Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2020, 07:51
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jan 2020, 16:42Hi James Fowle,
Services are scheduled for a cancellation, and the cancellation will be effective at the end of your billing cycle on the 28.01.2020.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Services are scheduled for a cancellation, and the cancellation will be effective at the end of your billing cycle on the 28.01.2020.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 Jan 2020, 16:42
Official
Hi James Fowle,
Services are scheduled for a cancellation, and the cancellation will be effective at the end of your billing cycle on the 28.01.2020.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Services are scheduled for a cancellation, and the cancellation will be effective at the end of your billing cycle on the 28.01.2020.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
JF
James F's updateReviewer Update
05 Jan 2020, 07:15Thanks for the response, the reason the services are scheduled to be cancelled is because I drove to your customer service centre in Randburg and got them to cancel it.
The real issue is that this is not possible through any of the electronic channels that you advertise so widely
The real issue is that this is not possible through any of the electronic channels that you advertise so widely
JF
James F's update05 Jan 2020, 07:15
Reviewer Update
Thanks for the response, the reason the services are scheduled to be cancelled is because I drove to your customer service centre in Randburg and got them to cancel it.
The real issue is that this is not possible through any of the electronic channels that you advertise so widely
The real issue is that this is not possible through any of the electronic channels that you advertise so widely