1 reviews | Active since Oct 2015
Impossible downgrade and continued charging.
After phoning Multichoice and requesting my premium package to be downgraded to Compact, I was informed that only at the billing date (1st of every month is the billing date) would the package be downgraded. So of course when the billing date arrives the package was not downgraded and I continued to recieve the full Premium Package for which I was charged. They waited until 16/10 2015(1st of every month is the billing date) to cut my services. When I proceeded to phone Multichoice again they said it is my fault because I did not phone back on the 1st of the month to ensure my package was downgraded. So I have now paid for another month of premium package but I have also cancelled my subscription totally. If Multichoice do not cancel my subscription on the 01 November 2015 I will refuse to pay any further monies. I just find it funny how it is easy to upgrade to the premium package but so utterly difficult to downgrade. I would rather have nothing. Thank you
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that your service has been scheduled for disconnection on the 1 November 2015 as requested.
To reconnect or disconnect and make any changes on your account you may request assistance from any of these channels and we will assist you accordingly.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that your service has been scheduled for disconnection on the 1 November 2015 as requested.
To reconnect or disconnect and make any changes on your account you may request assistance from any of these channels and we will assist you accordingly.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,