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HW
HILDA W

1 reviews | Active since Dec 2014

29 May 2021, 10:25

Impolite and rude agent

I have never been so humiliated in h life.I have been with DStv for years and even if you can check my payment record it has always been up to date. I am currently in hospital and have been for the past month now. I usually pay my service via my capitec account but due to unforeseen circumstances I had to rely on a friend to make an in-store payment. When I confirmed it seems he used the wrong reference. I was advised by that he needed to email the proof of payment to which he confirmed. I was assited by a friendly staff member Nabeela who said she would investigate the matter. My services were connected as she advised that it could take 7 to 14 working be days. My services has been disconnected again. I called and spoke to a an advisor she told me to pay R220 for reconnecting fees whilst I await which I did .she told me my services would be connected. Guess what it's still off and when I called again I'm told by Sne a very rude agent that I should not expect special services just because I'm hospitalized. When I asked for a manager she placed me on hold for almost an hour. My details Nora De Waal my ID ***.I will pay my services be for June as soon as I am released but in the meantime my family is being inconvenienced with no service.Please attend to my query with urgency

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Replies (4)
HW
HILDA W's update30 May 2021, 17:34
Reviewer Update
Good day i received amissed call from your department but as advised i am still in hospital. I tried calling back spoke to Precious Buthelezi who indeed advised that she woukd acticate my servhce but also afvjsed that this would be for a minimum of 5 days which i agreed as i am being released on Tuesday and will then be able me to submit all proof of payments. I have confirmed with my family at home me it seems the service is still not reconnected. I will definitely ensure i attend to paymnets withing tbe course of the qeek. Kindly fly arrange for my service to ne activated ad this is a huge inconvenience for my family until then as this was a case where i had to depend on a relative to email the proof but as i am advised nothing has been received on your side.
HW
HILDA W's update30 May 2021, 18:05
Reviewer Update
I was given tbe email address *** and today Precious said i should email to ***
HW
HILDA W's update30 May 2021, 18:06
Reviewer Update
Please confirm if my service is connected so i can contact my family
HW
HILDA W's update30 May 2021, 23:35
Reviewer Update
Again I called the contact centre and spoke to a Luthamdo who supposedly reconnected my services then placed me on hold until the line cut. Being referred to as " you people" was the ultimate. Anyway my services still not reconnected which just added to my health . Hopefully I am released sooner so I can attend to the inconveniences caused to my family. Email address used was from a internet cafe which I cannot confirm. Anyway being a loyal customer will get you this horrible ???? service. No help at all and misinformed advisors who treated me with utter disrespect. Now one sees why so many customers are cancelling and rather makes use of Netflix. A very better option than this. I am sure my payment record speak for itself besides the month of May where unfortunately ended up in hospital. Thank you DSTv .