Immoral and Greedy Multichoice doesn't want to downgrades a pensioner's package to affordable Family package!

On Tuesday 08 September 2020 my family downgraded via the DSTV App,from Compact to Family package for the reason that the PSL season has concluded and no longer would be watching Supersport channels for live football matches. However,on the following day-09th after making payment of R280,when one contacted DSTV after seeing a surprising message indicating that there is an outstanding balance of R114,we were told that-sorry on the 08th there was a "technical error"so the downgrade,unfortunately never took place. This is frustrating and heart breaking because we feel Multichoice is cheating us as it is not our problem when they had IT issues with their system,hence the account belongs to a pensioner-He can't take all his SASSA money and pay them when he did the right thing by downgrading on time,nonetheless currently he can't afford to pay for Compact package as he could use the difference to buy food or medication!