IMMEDIATE CANCELLATION OF MY SERVICES REQUIRED

A few months back i contacted DSTV to confirm how much it would cost to add on an additional channel. This consultant advised that you can only upgrade the package and not add a single channel.

To this i "Declined - said NO", clearly to the un-trained staff of DSTV this consultant loaded the PREMIUM bouquet onto my account which was clearly something that should have not been done.

This consultant has made my DSTV experience one of pure anger, frustration and complete madness. I have been making numerous calls to DSTV during the last 2 to 3 months to once again repeat this story that not a single consultant can understand.

When somebody declines or says no to something offered NO means NO.

I have been calling DSTV at least twice a week for the last month to request for all my refunds to be processed , an updated statement to be provided to me and for the reversals of the re connection fees to be processed.

Due to this 1 Consultant a series of re connections, calls , wasted time and effort has been incurred. Not to mention that i have been a loyal , always pay on time customer and not a single consultant can get this process corrected .

I wish to cancel my services , I urge DSTV customers to not ever call the call center to enquire about any further products/services as the consultant you speak to will load this onto your account and you will have to incur calls,wasted time, effort, *********** staff member and an accounts department that cannot provide a simple statement.