Immediate Action Required: Billing Error and Service Suspension

I am extremely disappointed with how my account has been handled.

Our agreement is that my debit order runs on the last day of the month. For March, that date was 31/03/2026. However, you attempted to debit my account on 30/03/2026, which was not in line with our agreement, and naturally the payment failed.

As a result of your error, my account has now been loaded with unnecessary charges. This is unacceptable, especially since all previous months were processed correctly. I have since made a payment of over R500 as prompted, yet my DStv service is still disconnected.

Please explain what went wrong this time, reverse any unfair charges, and restore my service immediately.

If this issue is not resolved urgently, I will have no choice but to cancel the debit order and consider discontinuing your service.

I expect prompt feedback and resolution.