IMCOMPETENCE

<p>Dear Sir or Madam</p> <p> </p> <p>RE: Appalling service received from Multichoice</p> <p>REFERENCE: ********** 4</p> <p> </p> <p>I would like to express my disappointment on the lack of service from Multichoice.</p> <p>We visited your Maponya branch on the 02nd of March 2017, the account had just been paid for the March/April period. Our DSTV decoder did not work so we took it in for them to check. The instore consultant, did not log this fault on our account - which was the expected action. </p> <p>He was supposed to suspend the service since we had paid, since we did not have a decoder to operate the service from. Now one month has passed and we have forfeited the amount we paid for the monthly subscription. </p> <p>We went to the Princess Crossing Branch to enquire about holding our subscription until we have a new decoder. We were then told that they could assist us on the claim as it was left incomplete by the branch incharge of the calim. They were reluctant to interfere in the process. </p> <p>What appalling service?! I cannot keep going back and forth between branches. What’s the use of having different branches if you cannot assist and log ‘suspension’ and request a reversal so they can credit the account once our services are active.</p> <p>I also called you call center yesterday (29 March 2017) and spoke to Lindelwa and she said I should go back to Maponya. I was very disappointed at the lack of professionalism and accountabilty at both the stores and call centre. </p> <p> <span style="background-color: #f5f6f5;">Worst of all I received an SMS TELLING ME THAT OUR SERIVES HAVE BEEN CANCELLED SUSPENDED AS MULTICHOICE HAVE NOT RECEIVED A PAYMENTOF R395. I have wasted both airtime and fuel going back and forth and calling a high trafficed call centre number to get no assistance. </span></p> <p>I want the subscription to be backdated until we get a new decoder.</p> <p> </p> <p> </p> <div> </div>