IM VERY DISAPPOINTED AND ANNOYED

I'm so disappointed in DSTV . I have been paying extra services which I was not aware of, I even cancelled them long ago , I recently downgraded from Compact to Access but apparently they are charging more than R129 , saying I have 2 insurances, how crazy is that . I made a call last week and all was cleared , I even provided proof of payment, which I payed more , my channels were reconnected but they decided to disconnect them again today , saying I must pay R226,88 , apparently my payment is not reflecting . Something is wrong with DSTV , I've been their loyal customer but recently I'm always disappointed. Is it because I keep rejecting your insurances and policies ?