SM
Sonto M

1 reviews | Active since Jul 2019

10 Oct 2022, 21:21

Im tired of **** service from multichoice

I don’t know why multichoice treats it’s customers like …for the fact that we pay a lot of money and given **** 💩 service

Early this year I took out a dstv compact plus subscription before their annual increase on fees I then requested a price lock 🔒 that was promised to be added..with the price lock included I was supposed to be paying R 520 or so to my discovery I’m paying R 559.00 the only thing that they get right it’s an activation of a debit order not service delivery

Then this previous suterday I made a request to down grade my subscription to the cheapest package their have …in my understanding the cheapest package they have is only R 120.00 or so…

But when I check current subscription …my package is a family where subscription amount is R 309.00

I don’t know if the consultant I was talking to was taking me for a fool on my hard earned money or what…

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2022, 21:35
Official
Hi Sonto, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2022, 21:42
Official
Hi Sonto, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team