SS
Siyamak S

1 reviews | Active since Mar 2012

24 Sept 2016, 23:18

Im tired of getting my account suspended for no reason!!!!!

<p>I joined multichoice few months ago and since then my account is being suspended every few weeks even though I pay every month!! Initially I was told that my money goes to another account and that its dstvs fault and that it will be sorted .. 5 months and its still the same!! I pay so much for the service and what im getting?? I wasted so much airtime calling to get this issue resolved!! how many days I've spent not having dstv!!! dont apologise for the pathetic service!! I even spoke to a supervisor last time as I was sick and tired of this and its again suspended!!! one more issue and im cancelling both of my explora account!! such a waste of time and money!! I Was refund for all my suspended days and those airtimes I wasted trying to fix YOUR MISTAKES!!! </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Sept 2016, 07:27
Official

Dear Siyamak

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Sept 2016, 11:24
Official

Dear Siyamak

Apologies for the delayed response. We fully understand the frustration and irritation that you may have experienced in this regard.

Your enquiry has been referred to the relevant department for urgent assistance. Feedback will be communicated as soon as matter has been resolved.

Regards

Elna