I'm tired of DSTV

I'm now convinced that DSTV is now charging us double because they losing viewers and when you call their customer care they give you a bad attitude. I've been paying well on time every month since January but when the next month comes I owe an extra 100+. I don't know if it's because I pay the access and that makes me a lousy customer maybe when I pay prepaid or compact I'll be treated better. I'm so disappointed and I won't pay extra I rather unsubscribe. I've been encountering problems a lot, from my subscription and my mother's subscription and it seems now I'll be paying a lot of just to donate. We are really suffering because of no competition as they know we've got nowhere to go. I hate DSTV