I’m starting to give up on DStv now 😢

Good morning. My name is Mandla Nicholas Bavuma, ID No.: ***. Customer number: ***9

I have been trying to fix my account for the past 3 months now. After all the struggle i’ve been having for the past 3 months, my account was finally fixed this morning, then Sellina Malinga messed up my account again.

What I wanted was the correct offer to be loaded into my account, which is: DStv Internet 25GB, ZTE Router and DStv Premium Subscription @ R949 24 months contract.

Then R110 Access Fee.

So my monthly subscription should be R1059 a month

Now she upgraded my account to 110GB, so i had to pay the R265.54 that was due. Now that affected my balance and my contract because after that my monthly subscription balance was R1274. So I downgraded again back to 25GB using myDStv App, now i had a balance of R179, i also payed that.

But now when i check my balance, i see something else and it’s like my account is not downgraded yet back to where it was, the initial contract. Please help me with that, R949 24 months contract is what should be loaded on my *** Data, Router and Premium Subscription.

So that’s R949 + R110 Access Fee = R1059 That’s what i should be paying every month going forward, please fix that for me. Again. Hopefully this time this won’t take the 3 months that it took last time.

Your response and quick solving my account will be really appreciated. Thank you!