I'm so so Livid and frustrated with multichoice

I am so livid with you Multichoice. I've been doing this with you since last year. Your agents told me to pay for a cancelation fee for the router that im not using. I made a payment. You kept on milking me for more money and I kept on saying I don't use this Router. If you telling me to finish paying for this Router that im not using,what's the cancelation fee for. I went to Multichoice trying to change ownership of my router to my sister because im not using it as well. I sent you an email in February telling you to stop my subscription due to the burglary that happened in my house. Now at the walk in im told I can't change ownership to my sister due to the router. When will you solve this Router problem. Are you telling me that since 2024,now 2025 I still have to deal with this challenge. Why are you doing this to me. One of your agents told me to take the router to my nearest walking. When I did get there,they refused to take it. Am I a joke to you guys. I'm so frustrated really I'm tired of you Multichoice.