I'm so sick and tired of this

ID ***.Multichoice I'm so sick and tired with this game. Please take your staff to a workshop because this thing of getting new Info everytime I call is not on. In December I found out 2decoders were linked into my acc while I have 1,secondly the contract I canceled in the begging of 2024 was not canceled until Dec. Now I was told to pay R180 as a cancelation fee with my subscription which I paid on the 23January 2025. On Sunday I was disconnected when I enquire I was told I upgraded to premium on the 25th January which I knew nothing about it. Asked for it to be canceled and I was charges a pro rata of R200 and something,then my dstv access which I paid. Today I'm checking my balance it's back to R300 how..... I was on the phone today with multichoice again there were 2decoders linked so I asked for it to be canceled because I don't have 2 decoders. Now I'm told I need to pay again for cancelation fee because what I paid for was for bundles. Guys please don't play with me im expecting my bill to be R139 for March because I already paid for February. What kind of game are you playing with me. I don't have internet I my house I only have dstv which I'm on access plan. Please fix this