GA
Geraldine A

1 reviews | Active since Aug 2011

18 Jun 2020, 13:31

Im so mad at DSTV, im contemplating taking out Netflix

If i had a choice i'd not rate Multichoice at all. I made a payment of R753 on Saturday and after calling, talk to this person with the worse accent ever,i then spoke to a lady who then opened our connection without selling us bull****.This morning i woke up to yet another disconnected TV and when i call in was told that first i owe R218 then 3hrs later i owe R175.50.how the hell do you even understand this ****.Multichoice you are pushing me to find another source of entertainment.How do i owe you this money when we have taken out a price lock package, why did you never email, call, **** a sound of this supposed due amount.Im so angry cause my child is sitting at home not being able to watch TV because of your nonsence.Our account is ***1

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jun 2020, 14:44
Official
Hi  Geraldine, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
GA
Geraldine A's update23 Jun 2020, 11:55
Reviewer Update
DSTV what im suprised off is that you only telling us now about charges on our subscription, why was this not mentioned the first time payment did'nt go through.How can a pricelock be charged, how did you get to the payment of R767, if this is our plan.Then we might as well have been paying for Premium.Every time our service would be disconnected we would pay the connection fee.Not once did you mention any charges
Please forward me all the invoices from the time we took out the pricelock.The service should not have been disconnected in the first place.My email is ***
Surprisingly is that everytime the due amount is going down, which makes me believe that you guys want to milk this out as much as you can, and it will not work
GA
Geraldine A's update03 Jul 2020, 11:37
Reviewer Update
I guess i will have to wait until im grey, blind and wrinkled before those requested invoices will be forwarded as i have been waiting for these for the whole month of Jun.Why am i even surprised, they will probably see their mistake.