tM
tlamelo M
1 reviews | Active since Dec 2014
22 Feb 2016, 20:34
im so fed up with dstv
You have the worst service alive! I had to call in only to be told that my services has been disconnected because i didn't make payment i don't know who the hell gave you authority to decide for me when i must payment. My payment due date was always on the 26th now all of sudden i have to pay on the 20th.now i have made payment and i called your useless call center and I'm being told my services can't be reconnected because payment is not reflecting.For the past couple of months i have received terrible service from multichoice and i am sick of it!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Feb 2016, 13:39Hello gigs7,
It is with great concern and regret we received your feedback regarding our service.
Our records confirm that you have contacted our call centre regarding your account. Your DStv service has been reconnected and the payment date changed to the 25th of every month.
Regarding your payment, please send us your proof of payment to *** for payment allocation. Once we receive your proof of payment it will be forwarded to our finance department for payment allocation.
We are committed to providing you with the highest level of service and resolve your payment query.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service.
Our records confirm that you have contacted our call centre regarding your account. Your DStv service has been reconnected and the payment date changed to the 25th of every month.
Regarding your payment, please send us your proof of payment to *** for payment allocation. Once we receive your proof of payment it will be forwarded to our finance department for payment allocation.
We are committed to providing you with the highest level of service and resolve your payment query.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply23 Feb 2016, 13:39
Official
Hello gigs7,
It is with great concern and regret we received your feedback regarding our service.
Our records confirm that you have contacted our call centre regarding your account. Your DStv service has been reconnected and the payment date changed to the 25th of every month.
Regarding your payment, please send us your proof of payment to *** for payment allocation. Once we receive your proof of payment it will be forwarded to our finance department for payment allocation.
We are committed to providing you with the highest level of service and resolve your payment query.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service.
Our records confirm that you have contacted our call centre regarding your account. Your DStv service has been reconnected and the payment date changed to the 25th of every month.
Regarding your payment, please send us your proof of payment to *** for payment allocation. Once we receive your proof of payment it will be forwarded to our finance department for payment allocation.
We are committed to providing you with the highest level of service and resolve your payment query.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah