Im really dissapointed

We apply friday for dstv internet we struggle to get in as our phones dont pick up the internet we sped over 300r this weekend calling dstv internet to help us so today we call again and the lasy said the internet is off waiting for payment what i dont understand no one tells us we must pay really niw dstv you must really teach your poeple to tell the truth cause now when the internet is in now we are told we must pay and its not the problem to pay but please be honest when assisting poeple cause i think that 300r i spend for airtime i couldve have paid you joh i really tought we can go along way