I'm not a valued customer

A month ago my brother changed his decoder to my name because he was moving out which was okay because it's the only decoder in our home. I had a previous decoder which is on price lock and I couldn't afford installments since covid 19. Ownership was changed and I was told I had to pay the entire amount on my account before I could pay for viewing on the additional decoder in my name. I explained my situation too a consultant and I asked for a payment plan or something because I couldn't afford it as I lost my job but I was told to pay in full. I was so disappointed because at the end of the day this pandemic has affected everybody so as loyal customers it means the change of financial situation on our side is not important regardless of the fact that we have been paying monthly for the services and now that our financial situation has changed it to take i and now that our financial situation has changed it to take it or leave it situation. I then asked that the decoder be taken back into his name so you can continue making payments so the family can view the services I was then told that couldn't happen as well I had to pay the whole amount before change of ownership can be done. It means that I don't add any value to your company it's disappointing actually the only thing I wanted is to take back the decoder into his name because we've been sitting with a blank TV simply because I have to pay more than 2000.