I'm not a happy customer

I am not happy with multichoice on the 28.07.2023 I paid R473 vai old mutual app but it did not reflect on my DStv account, I called the call centre regarding my account they asked for proof of payment I sent it and it was attached on my account but my services were disconnected, I called so any times but no luck on the 05.09.2023 I went to walking centre in randburg the lady who assist me Xerieth msebele said everything is fine when I get home the service were still disconnected so for two months they could not allocate money into my account it so sad even now I'm still disconnected and I will be so happy if they sort my DStv.