I'm irate with whatever service dstv is providing

Dstv has become a very nuisance problem in my life. Ever since I took their pricelock black Friday special since last year I have not had a good service from them. Every single month I have to call them for them to fix my billing issue. So in May I gave them a call regarding my billing and now again the billing for this month is a problem. I called them on the 29th June when I saw that the bill for end of July is R563 instead of R499 which is a pricelock contract I have with them. When I called I spoke to Kenan Moonsamy who was not very helpful so I request to speak to his supervisor or manager Sebastian Michael, I asked him why my billing for July is R563 when I'm supposed to be on a dstv pricelock compact package for R499. He then informed that I changed my package to compact plus package which I never did. I got a reward to upgrade on the mydstv app reward which according to their T&C it will be upgraded for 1month at no additional cost then once that is finished I will be downgraded back to my original package. There was no mention of me forfeiting my pricelock contract, which he told me I have done. I then went ahead and asked him if that is the case why then am I still on a compact package and not compact plus package because I don't have access to channels which are included on the compact plus package and why was I also billed R429.27 for the month of June, he couldn't explain. He assured me the will log a query on my behalf and it will take 24 - 78 hours. So yesterday 2 July spoke to Aviwe Tati then she cut my call. Called again spoke to Axolile, and while in the conversation my airtime runout. I had to buy airtime again, called and no one was speaking after getting through to a consultant. I then called again spoke to Janeene, told he what my issue was and that I will be running out of airtime again so I'm unable to hold for her to go through my account. She informed me that she will call back soon after going through my account which she never did. So I informed my husband about the problem I'm having with dstv and he called them spoke to Phumla ***. After explaining everything and waiting on the line for almost 20 to 30mins she told him thr price will be adjusted. This morning I checked my balance on mydstv app and my bill for end on July is now even higher from the original complaint I had before of R563 to R633. I am beyond irate at this point with dstv have inconsistent billing on my account and me having to waste my time, money and energy I calling for them to fix an issue they are creating. It's either they fix this, I get a compensation for my troubles or I cancel my Dstv all together because I cannot continuously be calling and wasting money I don't have to call them every time for an issue they are creating. If I took a contract with you guy and the contract is binding why is there inconsistency on my bill? If I were not to pay my dstv for one month they will be very quick to disconnect my account and when I have to reconnect, I will be charge for a reconnection fee but they are not able to fix my problem I'm having with them. At this point I'm angry, frustrated and beyond livid with their so called service.