JB
Jordan B
1 reviews | Active since Sept 2019
28 Oct 2020, 08:04
I'm gatvol of the bad service from DSTV
I'm extremely upset with the bad service I'm getting from you guys. Why am I being charged for a decoder I don't have with me. I paid my account on the 26th of October, I paid R665. But you idiots went and debited my account again, by debiting my account with R1358.47. I called in on Monday at the cancellations department to cancel the decoder that I don't have, I drop that stupid decoder off at your head office in Randburg more than six months ago. I want my money back today, I don't want to hear that **** story, that I must wait for 3 to 5 working days. I have debit orders going off today and I want my money back immediately.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
28 Oct 2020, 09:23Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Oct 2020, 09:23
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JB
Jordan B's updateReviewer Update
28 Oct 2020, 09:48I'm still waiting on a supervisor to call me from DSTV, I have debit orders going off, as we speak my account is standing on a minus, I was promised this morning a supervisor will call, I called DSTV at 08H04, it is 09H38, no call. Can someone from DSTV call me, I want my money today, I don't want to hear stories of it will be in, in the next 3-5 working days, I need to pay my car insurance today, and my car tracker today, DSTV, Every month, I have the same issue with you guys, I never paid my account late, or even owe money. I will come on this platform every hour to write a bad review about the services I have been receiving from you guys until my money is reflecting in my account today. I'm going to ask this for the last time, stop debiting my account, for a decoder that I don't have, I'm really truly gatvol with the services I am getting from DSTV. PAY MY MONEY BACK INTO MY ACCOUNT R1358.47, I DON'T WANT ANY STORIES
JB
Jordan B's update28 Oct 2020, 09:48
Reviewer Update
I'm still waiting on a supervisor to call me from DSTV, I have debit orders going off, as we speak my account is standing on a minus, I was promised this morning a supervisor will call, I called DSTV at 08H04, it is 09H38, no call. Can someone from DSTV call me, I want my money today, I don't want to hear stories of it will be in, in the next 3-5 working days, I need to pay my car insurance today, and my car tracker today, DSTV, Every month, I have the same issue with you guys, I never paid my account late, or even owe money. I will come on this platform every hour to write a bad review about the services I have been receiving from you guys until my money is reflecting in my account today. I'm going to ask this for the last time, stop debiting my account, for a decoder that I don't have, I'm really truly gatvol with the services I am getting from DSTV. PAY MY MONEY BACK INTO MY ACCOUNT R1358.47, I DON'T WANT ANY STORIES
JB
Jordan B's updateReviewer Update
29 Oct 2020, 08:14Good morning Cynthia
I'm really ****ed off now, the money you guys paid back into my account is not what was debited. You decided to pay me what I paid on Monday as EFT R665, the amount that DSTV had to pay back is R1358.47. I'm really tired now, my account is standing on "Minus" my insurance can't go off and the bank has already charged me bank charges because my debit order bounced back, why is that I can't get my money, I delivered the decoder you charging me for. Why didn't the person who took the decoder report that it was delivered? No every month my account gets debited, I then have to use my airtime, with the money that I bought to call DSTV, then I get put through from pillar to post, I get the run-around, and too top it off, no one seems to know where the decoder is, but I deliver the damn thing at your head office in Randburg (Multichoice) Centre. Do you really think that I have the time and energy to call you guys every day and argue over the decoder that I don't have, I think I've been too lenient about this matter. If I had the decoder and was using, I don't think it would make sense for me to call you every month. I have decided to hand this matter over to my lawyer, who will then deal with this matter. I'm been taking for a ride, yesterday I politely asked that the amount of R1358.47 be paid into my account, as I have debited orders going off, it was not done.
I'm really ****ed off now, the money you guys paid back into my account is not what was debited. You decided to pay me what I paid on Monday as EFT R665, the amount that DSTV had to pay back is R1358.47. I'm really tired now, my account is standing on "Minus" my insurance can't go off and the bank has already charged me bank charges because my debit order bounced back, why is that I can't get my money, I delivered the decoder you charging me for. Why didn't the person who took the decoder report that it was delivered? No every month my account gets debited, I then have to use my airtime, with the money that I bought to call DSTV, then I get put through from pillar to post, I get the run-around, and too top it off, no one seems to know where the decoder is, but I deliver the damn thing at your head office in Randburg (Multichoice) Centre. Do you really think that I have the time and energy to call you guys every day and argue over the decoder that I don't have, I think I've been too lenient about this matter. If I had the decoder and was using, I don't think it would make sense for me to call you every month. I have decided to hand this matter over to my lawyer, who will then deal with this matter. I'm been taking for a ride, yesterday I politely asked that the amount of R1358.47 be paid into my account, as I have debited orders going off, it was not done.
JB
Jordan B's update29 Oct 2020, 08:14
Reviewer Update
Good morning Cynthia
I'm really ****ed off now, the money you guys paid back into my account is not what was debited. You decided to pay me what I paid on Monday as EFT R665, the amount that DSTV had to pay back is R1358.47. I'm really tired now, my account is standing on "Minus" my insurance can't go off and the bank has already charged me bank charges because my debit order bounced back, why is that I can't get my money, I delivered the decoder you charging me for. Why didn't the person who took the decoder report that it was delivered? No every month my account gets debited, I then have to use my airtime, with the money that I bought to call DSTV, then I get put through from pillar to post, I get the run-around, and too top it off, no one seems to know where the decoder is, but I deliver the damn thing at your head office in Randburg (Multichoice) Centre. Do you really think that I have the time and energy to call you guys every day and argue over the decoder that I don't have, I think I've been too lenient about this matter. If I had the decoder and was using, I don't think it would make sense for me to call you every month. I have decided to hand this matter over to my lawyer, who will then deal with this matter. I'm been taking for a ride, yesterday I politely asked that the amount of R1358.47 be paid into my account, as I have debited orders going off, it was not done.
I'm really ****ed off now, the money you guys paid back into my account is not what was debited. You decided to pay me what I paid on Monday as EFT R665, the amount that DSTV had to pay back is R1358.47. I'm really tired now, my account is standing on "Minus" my insurance can't go off and the bank has already charged me bank charges because my debit order bounced back, why is that I can't get my money, I delivered the decoder you charging me for. Why didn't the person who took the decoder report that it was delivered? No every month my account gets debited, I then have to use my airtime, with the money that I bought to call DSTV, then I get put through from pillar to post, I get the run-around, and too top it off, no one seems to know where the decoder is, but I deliver the damn thing at your head office in Randburg (Multichoice) Centre. Do you really think that I have the time and energy to call you guys every day and argue over the decoder that I don't have, I think I've been too lenient about this matter. If I had the decoder and was using, I don't think it would make sense for me to call you every month. I have decided to hand this matter over to my lawyer, who will then deal with this matter. I'm been taking for a ride, yesterday I politely asked that the amount of R1358.47 be paid into my account, as I have debited orders going off, it was not done.
JB
Jordan B's updateReviewer Update
29 Oct 2020, 12:47So there's now no response from DSTV, so I'm not getting my money back.
JB
Jordan B's update29 Oct 2020, 12:47
Reviewer Update
So there's now no response from DSTV, so I'm not getting my money back.
JB
Jordan B's updateReviewer Update
30 Oct 2020, 13:33So I had to call DSTV yet again this morning, I left a message for Cynthia to call me, she never called me. I called again this morning at 9H32 Cynthia or for Zandile Mlungu to call me back I haven't received a call as I'm typing this review. Is this how you treat your CUSTOMERS DSTV - Can one of the directors or supervisors who are in Charge of Cynthia & Zandile To Call Me. I also need an email address to send a letter from my lawyer to DSTV.
JB
Jordan B's update30 Oct 2020, 13:33
Reviewer Update
So I had to call DSTV yet again this morning, I left a message for Cynthia to call me, she never called me. I called again this morning at 9H32 Cynthia or for Zandile Mlungu to call me back I haven't received a call as I'm typing this review. Is this how you treat your CUSTOMERS DSTV - Can one of the directors or supervisors who are in Charge of Cynthia & Zandile To Call Me. I also need an email address to send a letter from my lawyer to DSTV.