I'm exhausted been explaining the same thing

Dstv your Customer service agent by the name of SIMPHIWE needs to learn indlela yokuthetha. As he was so arrogant and keeps on telling me that they doing me a favor whereas you are at fault he ended up dropping the phone on me. Your agents didn't council my contract last yr as I asked,only counciling it in Dec 27 th 2024,now I'm liable for the payment that I thought I had dealt with it a long time ago. Why are you treating your customers like this. I'm asking him to make a payment arrangement to pay off this money and open my services he's telling me he can't and I can't ask him why because he can't. I regret doing business with multichoice. Really this is too much.