SM
Siyabonga M
1 reviews | Active since Mar 2018
24 Mar 2018, 20:04
I'm done!!!
I have had shocking service from Multichoice since December.I have contacted them countlessly,I get my PVR functions revoked after making the same payments they send via SMS and when I call,I'm told my account is up to date.The agents are not helpful.I have been asking for statements.till now nothing.I have asked for insurance,nothing.recently took the 24 months contract,till today nothing,but my account was debited.Their delivery company just pitches in the morning,with prior calls,to advise and they find that I'm at work and I get spoken to rudely like I'm wasting their time.I WORK AND ASKED IF THEY CAN DELIVER AFTER 5pm,which I was advised yes.The guy even said he will leave it with neighbours.REALLY???But without fail debit order goes off for a service I don't get.Shocking for such a big co. And stupid because I keep giving the business.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 09:09Dear Siyabonga Makgalifa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 09:09
Official
Dear Siyabonga Makgalifa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Mar 2018, 14:09Good day Siyabonga Makgalifa
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Mar 2018, 14:09
Official
Good day Siyabonga Makgalifa
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,