SN
Sindi N
1 reviews | Active since Jan 2019
24 Jan 2022, 10:12
I’m disgusted with...
I’m disgusted with the poor service and unprofessional staff that multi choice has, I have a problem with 2 of my xtraviews, a technician was sent but failed to fix the problem, I’m expected to pay full amount for no service rendered since yesterday, when I called today I was informed that they can only assist once their system is back on line, when I added the second xtraview they swapped the decoder sequence, decoder 2 is now decoder one, even a high school child can figure it out, I want this issue resolved now , my is ***, this is nonsense and unacceptable because it wouldn’t be done to a white customer
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Jan 2022, 10:59Hi Sindi Ndima,
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Jan 2022, 10:59
Official
Hi Sindi Ndima,
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. Currently our systems are offline due to system upgrade and maintenance. We will respond to you accordingly once we are up and running, we apologise for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
SN
Sindi N's updateReviewer Update
24 Jan 2022, 15:44This is unacceptable, your service is poor and your consultants as well as technicians are not not fixing the problem, I WILL NOT PAY FOR SERVICES NOT RENDERED THIS IS NOT THE FIRST TIME I HAVE EXPERIENCE THIS PROBLEM AND IT STILL TAKES YOU DAYS TO FIGURE IT OUT, bunch of *********** staff who only do the right thing when it affects white people, you so discriminating against blacks
SN
Sindi N's update24 Jan 2022, 15:44
Reviewer Update
This is unacceptable, your service is poor and your consultants as well as technicians are not not fixing the problem, I WILL NOT PAY FOR SERVICES NOT RENDERED THIS IS NOT THE FIRST TIME I HAVE EXPERIENCE THIS PROBLEM AND IT STILL TAKES YOU DAYS TO FIGURE IT OUT, bunch of *********** staff who only do the right thing when it affects white people, you so discriminating against blacks
SN
Sindi N's updateReviewer Update
26 Jan 2022, 07:46Dispute numerous calls I made yesterday for the issue I’m sitting with, my airtime is exhausted and the *********** staff has no curtesy to call me back, I wrote to the CEO office but clearly he is as *********** and has no regard for customers, all I want is for you to clear error message E143 on decoder 3, it was on decoder 2 now decoder 2 is functioning and 3 is not, what kind of nonsense is this why can’t all 3 decoders operate as normal, I’m really annoyed and frustrated by such disgusting service, how I wish you had a competitor perhaps you’d learn to appreciate your jobs and treat customers equally and with respect
SN
Sindi N's update26 Jan 2022, 07:46
Reviewer Update
Dispute numerous calls I made yesterday for the issue I’m sitting with, my airtime is exhausted and the *********** staff has no curtesy to call me back, I wrote to the CEO office but clearly he is as *********** and has no regard for customers, all I want is for you to clear error message E143 on decoder 3, it was on decoder 2 now decoder 2 is functioning and 3 is not, what kind of nonsense is this why can’t all 3 decoders operate as normal, I’m really annoyed and frustrated by such disgusting service, how I wish you had a competitor perhaps you’d learn to appreciate your jobs and treat customers equally and with respect