I'm disappointed

I can't believe that efe this day Multichoice hasn't solve this problem. I was asked to pay a cancelation fee of which I did including my monthly subscription later on my services where disconnected and I was asked to pay again of which I did. Now I'm reporting to them that there was a break in in my house they stole even the explora LNB therefore I can't view tv. Now I'm told I need to continue paying for the router that im not using even though I've canceled the contract with them. I'm really disappointed with multichoice. Here I am stressing about finding a job but yet I'm commanded to pay for a router that is sitting in its box router that I used +-2months. Where am I suppose to find money,didn't I email you and told you that I've been retrenched last yr when I canceled this contract. This is too much I can't take it anymore