I'm charged R1,634.72 for my DSTV Compact subscription!!!!

Dear Hello Peter

As I write this review, it is because I'm at my wit's end!

So as usual, I paid my DStv Compact account on 18 June. Two days later, I woke up to only Channel 100 playing. I then decided to check what the problem could be via their what's app chat. All well and good, a Call Centre Agent by the name of Paballo patiently assisted me and informed me that I had an additional outstanding amount of R118, which I immediately paid via EFT. I thought my issue was resolved after I had sent her proof of payment and my services were reconnected.

Fast forward two days (this morning, 22 June), I woke up to Channel 100 yet again! Again, I sent proof of payment but his time to Jadene. She escalated the matter to a Snenhlanhla, Cr Billings and Escalations who advised in writing the following:

"Dear Customer, Kindly be advised that your payment is reflecting in the account however your services are still disconnected. To reconnect pay R768.72. For enquiries please contact Customer Support on ***.

My question now is this?

On 18 June I paid the monthly subscription of R748 On 20 June I paid the remainder from last month as I was told, of R118 The total paid then amounted to R866.00. Today, 22 June, I'm told to pay an additional amount of R768.72 to reconnect my services.

This means my subscription for June is a total of R1,634.72 for DStV Compact?

What is happening here, why am I being ****med?

Please investigate this matter.

Regards