I’m beyond disgusted.

I was on the line with a DSTV contact centre agent, I was querying my outstanding balance. It is ridiculously high - for what good reason I don’t know. Some time in April I called in to get my amount to pay for the month of May and the agent told me that I quote “I actually have a credit balance of 30 something rand so I don’t need to make payment for the month of May” now when I called in to check I’m informed that my account is in arrears as I didn’t make payments end of April.

I want the recording of the call I made in April, that consultant must make up for my arrears accumulated due to her misinforming me. I’m definitely not going to pay that extra amount for a mistake that wasn’t mine. My account would be up to date if she had done her job correctly honestly speaking.