SD
Stephanie D

1 reviews | Active since Dec 2022

06 Nov 2023, 11:53

I'm an irate customer, I paid my account yesterday and they disconnected my line. I called to the call center now and the agent tells me I need to hold as she will speak to management I waited 30 min and still no answer from her then I dropped the call. W

I'm an irate customer, I paid my account yesterday and they disconnected my line. I called to the call center now and the agent tells me I need to hold as she will speak to management I waited 30 min and still no answer from her then I dropped the call. What the hell, we pay so much more money for the same **** playing over, I pay every month and now suddenly that I pay I get disconnected and needs to pay activation fees when I paid on time. How about explaining that to me. I'm so discussed by the service and multichoice customer service managers and team leaders that has poor customer service assistance. The agents are not well trained and equipped to serve customers. Please man we pay for the services. If I don't get my dstv connected ASAP I wnat my money back what I paid.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Nov 2023, 11:56
Official
Hi Stephanie, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
SD
Stephanie D's update06 Nov 2023, 12:12
Reviewer Update
Yes please do that because I'm not happy with this whole thing.