I’m a premium package client however I’m asked to pay for Showmax whereas it’s included in the package

I’m a premium package client however I’m asked to pay for Showmax whereas it’s included in the package. The company is working on skeleton staff I was told that I’m number 100 and will be attended in 10 minutes and I waited for more than 11 minutes until the phone dropped. I find this unacceptable Multichoice should hire more call centre agents rather than living customers stranded.