*******ly billed

<p>I have 2 exploras and we donated our old decoder to my niece in Feb. I agreed to switch on the decoder for her on the R99 package but after trying everything we still could not get her setup to work. I called in round about the 27th of Feb to have the decoder switched off as it could not work and then i thought that is that. I received a bill at the end of March i think it was and was billed again for the R99. I phoned in and wasted my time to explain that i was not supposed to be charged the R99. It was going to be rectified they said. Then the following month exactly the same thing. The money is still on my account. I phoned again on the 29th of April and spoke to Ali and he promised me it would be rectified and gave me the amount of R878 that i was suppose to pay. WELL monthend comes and it is still on my account so i decide to go into my local branch to try and get it resolved and the lady even told me that my decoder was switched on by someone at DSTV without me asking them to do so of course. She said that she would sort it out and guess what??? Im still sitting with this issue. How many times must i waste my airtime and prescious time in branches to absolutely no avail. I am so sick of DSTV i want to cry. You don't even want to hear my previous story when we installed our second explora. I got switched off because i did not pay apparently and i spent about 5 hours on the phone to try and sort this out( even though my account was fully paid). No one ever apologises for their poor service and all the hassles us as clients need to go through to get issues resolved with them is absolutely ridiculous. Dealing with Multichoice is worse then dealing with the municipality or the traffic department. Can someone who knows how to fix accounts please sort this problem out for me. I just don't have the energy to try and phone in or go to the branch again and explain the story for the 100th time.</p>