******* Upgrade on Account - disconnected service

I have had a problem with the billing on my account since 18 April 2021.

on 19 April 2021 i took my broken decoder to a agency to have it replaced, then suddenly a week later I'm told I'm being charged Premium Package amount - which i never requested to be upgraded. I notified DSTV of this and told them to reinstate my old package as i will not pay for something i did not ask for and i queried who did this upgrade. i have been in communication with a Team Leader in PE by the name of Athenkosi Faku - and many other consultants - who to date has not assisted me. My services have subsequently been disconnected without a resolution, my package is still on premium my family is left without a tv to watch and noone is assisting with this issue. i demand that DSTV shows and tells me who pressed submit on an upgrade without the consent of the paying customer.