AC
Angelique C

1 reviews | Active since Oct 2015

28 Oct 2015, 21:07

******* trading, disruption of life

I discovered whilst opening an account that I had been listed with ITC for poor payment. After investigating I discovered it to be Multichoice. I ended my contract 1/5/2013! Not activated since by me. When I called them I was told oops sorry glitch in our system. A 3 month glitch of running an account I wasn't notified, given concent or reinstated! It has been 3 weeks of empty promises that it will be fixed, we will call you back, send you a copy of the communication. All hog wash! This after they till today still owe me over R1000 since 2013! Thanks to Multichoice I now have a bad credit rating and can't open any accounts or buy my new car! This coming from a clean positive raring! Until today no one has closed the account either. I have spoken to 6 different so called supervisor's including Keith and Mustafa. They all refuse to put you thru to accounts or a General manager. I'm sick and tired! I had no knowledge of this and yet I have to sort this out, call them almost daily and NO ASSISTANCE OR FIXING IT. I HAVE TO. YOU F#@$$@ IT UP NOT ME. TIRED OF YOUR EMPTY APOLOGIES AND PROMISES. GOOD LUCK WITH MY LAWYER, I'M SURE I WILL WIN MY LAWSUIT!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 14:21
Official
Hello Cooperang,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team