MT
Maite T
1 reviews | Active since May 2020
17 May 2020, 18:36
******* reversal of payment
Dstv disconnected my account on the 15/05/2020. When i phone to ask them why was my account disconnected i was told that I reversed my payment which was not the truth. One of the consultants that I got hold of told me that it was a system error that usually happens and I should just send them my bank statement showing the payment so that they can reconnect my account. I have been sending bank statements for 2days but still no one is resolving my issue. I am still without dstv and they *******ly reversed my payment into someone else's account because I never got my money paid into my bank account. Dstv is committing *****s.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 May 2020, 18:54Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 May 2020, 18:54
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MT
Maite T's updateReviewer Update
17 May 2020, 19:57I have send your helpdesk my statement that shows the payment of December and it was not reversed. The other thing about my payment date being the 15th is not correct because I get paid on the 27th of every month hence dstv has been taking my payment via debit order on the last day of every month. Please check your records correctly. And while we are on the payment issue on Friday your system indicated that owed R192 then on Saturday the amount changed to R170 and later on the same day the amount went to R611. Now the amount has changed to R593!!!! What is really going on?
MT
Maite T's update17 May 2020, 19:57
Reviewer Update
I have send your helpdesk my statement that shows the payment of December and it was not reversed. The other thing about my payment date being the 15th is not correct because I get paid on the 27th of every month hence dstv has been taking my payment via debit order on the last day of every month. Please check your records correctly. And while we are on the payment issue on Friday your system indicated that owed R192 then on Saturday the amount changed to R170 and later on the same day the amount went to R611. Now the amount has changed to R593!!!! What is really going on?