******* DSTV service disconnection

I closed my banking account and informed multichoice 7 times via mail to ensure they update my debit order details. Month end arrived and past, after many disappointments and after downloading the app to be able to change my details, I was eventually able to speak to a consultant Confirming my new details already on the system, multichoice still debited the closed account and had the oddesity to turn off my dstv and then expected me to pay reconnection fees. After a stern conversation today, my account was reactivated and the penalty voided. Very disappointing service for a long standing subscriber as myself despite poor content and price tag, Customer service is non existent The one star rating is a generous one