******* DSTV debit order on my account

On 2 November 2015 there was a debit order for the amount of +-R1350 run on my cheque account. I do not have a debit order in place and have been paying via EFT for years.<br> <br> I contacted Multichoice on 3 November @ around 5PM and queried this urgently as I never gave DSTV the authority to debit my account, and why did they have my debit order details. Spoke to Linda Nkosi who told me that the debit order was not for my own DSTV account and he cannot trace to whose account it went to. I asked him to escalate and sent him a screen shot of the debit. To date I have heard nothing!<br> <br> DSTV has so many issues over the last month, and this is the last straw. The last I received a statement was July and even the balance on self service is incorrect and changes various times I log in.<br> <br> I want an immediate answer to why my account was debited, why are you storing my banking details, and why was my account debited for someone else. If I don't have clarification by close of business today I am logging this complaint with the National Credit Regulator as you are *******ly debiting clients even though I have NOT GIVE YOU the authority to do so.