LN
Leonard N
1 reviews | Active since Oct 2015
14 Nov 2020, 07:17
******* DSTV debit order
DStv customer services call center is a mess. I got debited on the 1st of July 2010 for services I didn’t request. This services where activated the 28th of September 2019. Since I didn’t activate these services. DStv is failing to prove that I requested these service but they don’t want to reimburse me. It’s been three months of pillar to post (call center walkin center Twitter ) help .
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Nov 2020, 07:29Hi Leonard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2020, 07:29
Official
Hi Leonard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Nov 2020, 15:35Hi Leonard,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically. However, we will investigate what has transpired on the account and contact you again with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically. However, we will investigate what has transpired on the account and contact you again with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply14 Nov 2020, 15:35
Official
Hi Leonard,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically. However, we will investigate what has transpired on the account and contact you again with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically. However, we will investigate what has transpired on the account and contact you again with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
LN
Leonard N's updateReviewer Update
18 Nov 2020, 22:09I haven't received any communication from DSTV since I reviewed your service. I have lost hope. My issue I will share with everyone on my networks and hope they learn from my misfortune.
LN
Leonard N's update18 Nov 2020, 22:09
Reviewer Update
I haven't received any communication from DSTV since I reviewed your service. I have lost hope. My issue I will share with everyone on my networks and hope they learn from my misfortune.
LN
Leonard N's updateReviewer Update
25 Dec 2020, 22:06I was refunded. Eventually. Im cutting ties with DSTV no more.
LN
Leonard N's update25 Dec 2020, 22:06
Reviewer Update
I was refunded. Eventually. Im cutting ties with DSTV no more.